Acceptable Use Policy

1. Scope of our services and covered users

AxusHost provides hosting, dedicated server, cloud server, colocation, IP transit, network connectivity, domain-related, and related support services. This policy applies to all use of our infrastructure, network, systems, control panels, accounts, IP addresses, and any service supplied by AxusHost.

Customers are responsible for all activity under their account, including activity by employees, contractors, resellers, subusers, end customers, scripts, applications, and systems that they allow to access or use the services.

2. Permitted use

You may use AxusHost services for lawful business, professional, and personal purposes that are compatible with the nature of the purchased service and do not harm AxusHost, other customers, third parties, or the internet community.

• Hosting websites, applications, email, databases, storage, backups, and other lawful workloads.
• Running private or public services where you have the required rights, licences, and permissions.
• Using network resources within the agreed technical limits, fair-use expectations, and product specifications.

3. Prohibited use

You must not use, allow the use of, or assist others in using AxusHost services for unlawful, abusive, fraudulent, harmful, or high-risk activity. Prohibited use includes, without limitation:

• Malware, botnets, command-and-control infrastructure, credential theft, phishing, spoofing, social engineering, or unauthorised access attempts.
• Spam, unsolicited bulk messaging, email bombing, open relays, list abuse, or sending messages that breach anti-spam laws or acceptable network standards.
• DDoS attacks, stress testing without written permission, port scanning, vulnerability scanning of third-party systems, brute-force attacks, or traffic designed to disrupt networks or services.
• Hosting, storing, transmitting, linking to, or promoting child sexual abuse material, terrorist content, extremist violent content, threats, harassment, or material that is unlawful in the Netherlands, the European Union, or any jurisdiction that applies to the customer or service.
• Copyright, trademark, trade secret, privacy, publicity, or other intellectual property infringement, including repeated or unresolved infringement notices.
• Fraud, scams, payment abuse, identity theft, unauthorised financial activity, pyramid schemes, or misleading offers.
• Activities involving sanctioned persons, entities, countries, or regions where such activity is prohibited by applicable sanctions or export-control laws.
• Excessive resource usage, attempts to bypass service limits, interference with monitoring, or activity that harms service stability, reputation, or network integrity.

4. Restricted or high-risk activities

Some activities may be allowed only with prior written approval from AxusHost and may be subject to additional requirements, verification, rate limits, or service-specific terms.

• Security research, penetration testing, vulnerability scanning, or load testing.
• Mass mailing, marketing platforms, proxy services, VPN services, Tor exit nodes, public file sharing, high-risk streaming, cryptocurrency mining, or other workloads with elevated abuse, legal, or network risk.
• Services that process sensitive personal data, regulated financial data, health data, government data, or other regulated information.

5. Compliance with laws and sanctions

Customers must comply with all applicable laws, regulations, court orders, administrative orders, industry rules, network policies, export-control rules, and sanctions regimes, including those of the Netherlands, the European Union, the United Nations, the United Kingdom, and the United States where applicable.

You must not use the services in a way that would cause AxusHost to breach any law, regulation, sanctions restriction, contractual obligation, upstream provider policy, registry policy, or internet governance rule.

6. Platform rules, abuse prevention, and harmful content

Customers must keep systems secure, maintain accurate contact information, apply security updates in a timely manner, use strong authentication, and take reasonable steps to prevent compromise or abuse.

You must promptly investigate and resolve abuse reports, security notices, and legal complaints related to your services. If you believe a report is incorrect, you must provide a clear explanation and supporting information within the requested timeframe.

7. Third parties, resellers, and subusers

If you resell, share, delegate, or otherwise provide access to AxusHost services, you remain responsible for your customers, end users, subusers, and any third party that uses the services through you.

You must ensure that your downstream terms are at least as protective as this AUP, keep sufficient contact and identification information for your users, and cooperate with AxusHost when abuse or legal issues involve a downstream user.

8. Monitoring and investigation rights

AxusHost may monitor service usage, network traffic metadata, system performance, abuse queues, public reports, and other operational signals to protect customers, comply with legal obligations, enforce this AUP, and maintain service reliability.

We do not undertake to monitor all content proactively, but we may investigate suspected violations, request information, review relevant data where legally permitted, and cooperate with law enforcement, regulators, upstream providers, registries, and affected third parties.

9. Enforcement measures

If AxusHost determines, reasonably suspects, or receives credible notice that this AUP has been breached, we may take action immediately where needed to protect the network, other customers, third parties, or legal compliance.

• Request remediation, identification, explanation, or removal of content.
• Filter, block, rate-limit, null-route, quarantine, or disable traffic, IP addresses, ports, accounts, services, content, or systems.
• Suspend, restrict, or terminate services, with or without prior notice depending on urgency and risk.
• Remove or disable access to unlawful, infringing, harmful, or abusive material.
• Report activity to competent authorities, upstream providers, registries, payment providers, or affected parties where appropriate or required.
• Charge reasonable costs caused by abuse handling, investigation, remediation, or third-party claims where permitted by the agreement or applicable law.

10. Reporting abuse

Abuse reports can be submitted through our abuse reporting page or by contacting support@axushost.com. Reports should include the affected IP address, domain name, URL, timestamps with timezone, log excerpts, headers, screenshots, and a short explanation of the issue where available.

11. Changes to this policy

AxusHost may update this AUP from time to time to reflect legal, operational, security, or service changes. The version published on the AxusHost website is the current version. Continued use of the services after publication of an updated AUP means that the updated policy applies.